Our Quality Control Program
At Breezy Cleaning, we are committed to providing the best quality services to our clients. We are instituting a ten-point quality control action plan to ensure we keep the highest standards. This plan will not only benefit our clients, but our staff as well. Our goal is to address any quality control problems before our clients notice or address them. Of course, we are always eager for feedback from our clients on how we can improve.
Hiring and screening. We only hire experienced, trained staff members with excellent references. Every person on our staff has a bare minimum of three years of experience. This is the first line of defense against poor quality services. We conduct background checks and call references.
Thorough training. When we have a new client, we spend the first several weeks getting to know the space with our head of staff, Joni Mangol, on site. Joni is then personally involved in training the staff in the requirements for each and every space. We are instituting a checklist of training categories to ensure that nothing gets missed.
Supervision. We supervise our new employees frequently to ensure that they understand what is required of them and so that they learn to do quality work. After they have proven they can be reliable and trustworthy, we continue to inspect their work on a weekly basis; more often depending on the difficulty of the building and the performance of the employee.
Communication. We respect our staff and keep an open line of communication with them. We know that a happy staff leads to better performance and cleaning quality. We listen to any concerns or grievances they may have and accommodate their personal emergencies as they arise. We are always a text message away.
Performance reviews. In addition to open communication on an ongoing basis with the staff, we conduct quarterly performance reviews where our staff is graded on a number of performance categories. This is our opportunity to reinforce our expectations and conduct a big picture check in with each person individually.
Performance incentives. We try to offer significant incentives to our employees to reduce turnover and make their work more rewarding. We pay a higher than average wage for janitorial services in this community. We offer performance-based wage increases. As we expand, we will offer more opportunities for advancement for our top performers.
Extra detail cleaning by supervisors. Joni Mangol, our head of staff, provides detailed attention to any overlooked areas as she does her routine on-site inspections and communicates to the staff when an area has been overlooked. We do our very best to not make the same mistake twice.
Proper equipment and cleaning supplies. Cleaning personnel cannot clean efficiently and well without the proper equipment, tools and cleaning products to help them do good work. We want our employees to take pride in their work. When they know that they have the best tools and products at their disposal, it encourages them to do better work. We make a huge effort to keep our carts clean and tidy and the janitorial supply areas organized.
Health and ergonomics awareness. We educate our employees to understand what cleaning chemicals they use, and how to work safely and avoid illness and injury on the job. Proper equipment prevents injuries and straining. We want our employees to be safe and to be able to do janitorial work without risk to their health and wellbeing.
Quality control inspection scores. We will be instituting quality control inspection scores based on a checklist of areas customized for each client. Scores will be out of 100 and a score below 88 will be considered unacceptable. Staff at locations receiving low scores will be retrained immediately.