10 Smart Questions to Ask Before Hiring an NYC Cleaner

Before you sign a commercial cleaning contract, ask these 10 essential questions to ensure you're hiring a reliable, insured, and experienced cleaning service—whether you're in Soho, Union Square, or anywhere in NYC.

When it comes to hiring a cleaning service for your NYC office, it’s not just about cost—it’s about trust, consistency, and professionalism. With so many providers in the city, it’s critical to know what to ask so you don’t end up with poor service or hidden fees.

Here are the 10 smartest questions to ask before committing to a commercial cleaning company—plus, how Breezy Cleaning stacks up.

1. Are you fully insured?

A professional cleaning company should have both liability insurance and workers’ compensation coverage. This protects you from legal and financial risk in the event of accidents, damages, or injuries on your property.

✅ At Breezy Cleaning, we're fully insured and provide all documentation upfront, giving you total peace of mind.

2. Do you use W-2 employees or 1099 contractors?

W-2 employees are trained, legally compliant, and often more reliable than independent contractors. Companies that rely heavily on 1099 workers may lack oversight and accountability.

✅ We only use W-2 employees—thoroughly vetted, background-checked, and professionally trained to meet our quality standards.

3. How long have you been in business?

Experience matters. A company that’s been around longer has likely refined its systems and can handle a wider range of cleaning challenges.

✅ With over 7 years in the business and glowing NYC client reviews, Breezy Cleaning has the track record to prove our reliability.

4. What cleaning products and methods do you use?

Some offices require eco-friendly products; others need hospital-grade disinfectants. Understanding their tools and protocols helps ensure the service aligns with your standards.

✅ We customize our approach to your needs—offering green options, hospital-grade disinfectants, and brand-safe products for delicate materials.

5. Can you customize service schedules and frequencies?

Your office might need nightly cleaning, weekly deep cleans, or special event support. Flexibility is key.

✅ We offer fully customizable plans—from daily cleanings to once-a-week services—built around your business hours and preferences.

6. How do you handle client communication and support?

You should have a direct line of communication, timely updates, and responsive customer support. Poor communication is one of the top complaints in the cleaning industry.

✅ You’ll get fast, clear communication from our dedicated client liaison, and we’re always just a text, call, or email away.

7. Do you offer walkthroughs and assessments before starting?

No quote or contract should be signed without seeing the space first. A walkthrough ensures accurate pricing and tailored service.

✅ We offer free, no-pressure walkthroughs for every potential client to understand your space and needs firsthand.

8. How do you maintain quality control?

Ask how they ensure consistent service—spot checks, supervisor visits, feedback loops? Great cleaners are proactive, not just reactive.

✅ We use a combination of in-person quality checks, digital reporting, and regular client check-ins to maintain top-tier results.

9. What types of offices do you specialize in?

Different spaces require different approaches. Coworking spaces, medical offices, and creative studios all have unique needs.

✅ From high-end creative firms in Soho to fast-paced startups in Flatiron, we’ve cleaned it all—and we adjust our methods accordingly.

10. Can you provide references from NYC businesses?

A good cleaning company should have a list of happy clients who are willing to vouch for them. Look for businesses similar to yours.

✅ Absolutely. We’ve worked with a range of NYC companies who can speak to our professionalism, consistency, and trustworthiness.

Why It Matters—Especially in NYC

In neighborhoods like Union Square, Soho, and Tribeca, businesses expect a higher standard of professionalism. Whether you’re hosting high-profile clients or simply trying to maintain a stress-free, hygienic work environment, the wrong cleaning company can cost you time, money, and even your reputation.

That’s why every Breezy Cleaning contract starts with a conversation. We don’t just clean—we collaborate with you to elevate your space and protect your business.

Serving All of NYC with Neighborhood-Level Attention

While we’re proud to work with companies in Soho, Union Square, and Tribeca, our teams are available across all five boroughs. From Chelsea to the Financial District, from Downtown Brooklyn to Midtown Manhattan—Breezy Cleaning is ready to meet your team where you are.

👉 Learn more about our Soho office services.
👉 Explore our Flatiron District cleaning solutions.
👉 See how we serve Tribeca businesses.

Final Thoughts

Choosing the right commercial cleaner isn’t just about who’s cheapest—it’s about who’s most reliable, respectful, and responsive. Ask these 10 questions up front, and you’ll save yourself a lot of headaches later.

✅ At Breezy Cleaning, we say "yes" to every question—and we back it up with proof.

Ready to get started?
👉 Schedule your free walkthrough today.

Design-forward workspaces demand clean energy — maintained by Breezy Cleaning.